Employees Should Not Contact A Borrower More Than Three...

1.1 Frequency of contact Zagga staff should not contact a borrower more than three times per week or 10 times per month. [Note to Zagga: This should remain at 10 time per month. Reason: ACCC and ASIC’s ‘Debt collection guideline: for collectors and creditors’ (Feb 2016) provides ‘†¦ We recommend that you do not contact a debtor more than three times per week, or 10 times per month at most †¦Ã¢â‚¬â„¢. We recommend you follow the regulators’ guidelines.] This includes answered calls (including hang ups), letters, emails, voicemails or SMS’s. Zagga staff should also limit personal visits to less than one per week. Once contact has been made with the borrower, they should leave a reasonable interval before next contacting the borrower. Zagga staff should not contact the borrower after the limit has been reached, unless the borrower asks for the contact or unless there is some other legitimate reason for making further contact (for example, if we are in the process of negotiating an agreement with a willing borrower). Cases where Zagga does contact the borrower outside of these limits should be noted in Zagga’s Loan Management System outlining the reasons why (eg. borrower request). There are financial penalties for breaching this guideline. A borrower is entitled to respect and courtesy. Zagga should not, even if the borrower behaves inappropriately: (a) use abusive, offensive, obscene or discriminatory language in dealing with a borrower; (b) make disrespectful remarks about a borrowerShow MoreRelatedAnalysis Of The Tv Commercial Blitz For Internet Based Payday Loan Broker2696 Words   |  11 PagesI ll admit, there was a time I found Montel Williams quite likeable. 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